Privacy Policy

1. Information We Collect

The information processed depends on how an individual or organization interacts with the RENO FMS website, platform, services and customer-authorized integrations.

A. Information Provided Directly

This may include name, business email address, telephone number, company or organization, business contact information, account information, demo or contact form submissions, support communications, messages and other information voluntarily provided.

B. Platform and Operational Information

Depending on the customer's configuration and services used, RENO FMS may process vehicle and asset information, fleet operations, maintenance, workshop and service information, contracts, financial and transactional business information, documents, records, tasks, workflows, operational communications, and telematics or connected-vehicle information. The exact information depends on the features, services, integrations and configuration selected or authorized by the customer.

C. Information Collected Automatically

This may include IP address, browser type, device information, operating system, pages visited, usage information, date and time of access, technical logs, and security or diagnostic information.

D. Authorized Integrations

Customers may connect RENO FMS with authorized third-party services and systems. Depending on the integration and configuration, RENO FMS may receive and process information necessary to provide the requested functionality. Not every integration processes every category of information.

2. How We Use Information

RENO FMS may process information to provide and operate the platform; authenticate users and manage access; deliver requested fleet-management functionality; support vehicle, asset, maintenance and workshop operations; support financial and contractual workflows; enable authorized communications and customer-selected integrations; respond to support requests; improve reliability and user experience; monitor performance; detect misuse, fraud and security incidents; maintain auditability; comply with legal obligations; and protect RENO FMS, its customers and users.

3. Business Customer Data

RENO FMS is an enterprise software platform. Organizations may submit, generate or connect information to the platform. Where RENO FMS processes information on behalf of a business customer, that customer determines the relevant business purpose and configuration, subject to applicable agreements. Individuals whose information was provided through a business customer may need to contact that organization regarding certain requests. RENO FMS may also be contacted at contacto@renofms.com.

4. Communications

RENO FMS may enable customer-authorized communications through WhatsApp, SMS, voice and email. Depending on the service, information may include sender and recipient identifiers, telephone numbers where required, communication content, timestamps, delivery and status information, and conversation context necessary to provide the requested service.

5. Meta Platform and WhatsApp Data

Where a customer connects or uses functionality involving Meta or WhatsApp services, RENO FMS may process information made available through authorized Meta APIs and permissions to provide communication functionality requested or authorized by the customer. Information received through Meta Platform services is used for legitimate RENO FMS platform purposes and customer-requested functionality associated with those services. RENO FMS processes applicable Meta Platform data in accordance with this Privacy Policy and applicable Meta platform requirements. RENO FMS does not claim partnership, certification or endorsement by Meta.

6. How Information May Be Shared

Information may be shared when necessary with service providers, cloud infrastructure providers, communication providers, authorized integration providers, professional advisers where appropriate, and government or regulatory authorities when legally required. Information may also be shared when directed or authorized by the relevant business customer. RENO FMS does not sell personal information.

7. Data Retention

Information may be retained as reasonably necessary to provide services, fulfill contractual requirements, maintain legitimate business and security records, meet legal requirements, resolve disputes and enforce agreements. Retention varies based on the type of information, customer configuration, contractual requirements, applicable law and operational purpose.

8. Data Security

RENO FMS uses reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration or disclosure. No method of transmission or storage can be guaranteed to be completely secure.

9. International Processing

RENO FMS and service providers supporting the platform may process information in jurisdictions other than the location of the individual or customer. Appropriate measures are used where required by applicable law.

10. Your Privacy Rights

Depending on applicable law, individuals may request access, correction, deletion, restriction or information regarding processing, object to certain processing, or exercise other available privacy rights. Requests may be sent to contacto@renofms.com. RENO FMS may need to verify the identity or authority of the requester.

11. How to Request Deletion of Your Data

Individuals may request deletion of personal information associated with RENO FMS using either method:

1. Visit the Data Deletion Request page; or
2. Email contacto@renofms.com with the subject Data Deletion Request.

Include enough information to identify the relevant account, interaction or information. Never send passwords, one-time passwords, authentication codes, API keys, access tokens or other account credentials. Some information may be retained when reasonably necessary or required for legal obligations, security, fraud prevention, contractual obligations, dispute resolution or legitimate recordkeeping.

12. Cookies and Similar Technologies

The RENO FMS website may use cookies or similar technologies for site functionality, security, user preferences, and performance and analytics where implemented. See our Cookies page.

13. Third-Party Services and Integrations

RENO FMS may integrate with third-party services when selected, directed or authorized by customers. Independent third-party services operate according to their own terms and privacy practices, which RENO FMS does not control.

14. Children's Privacy

RENO FMS is an enterprise and business fleet-management platform and is not directed to children.

15. Changes to This Privacy Policy

RENO FMS may update this Privacy Policy periodically. The Last Updated date will be revised when appropriate.

16. Contact Us

Mailing Address

RENO FMS
1111B South Governors Avenue
STE 29107
Dover, DE 19904
United States

Email: contacto@renofms.com